Sale of Goods Policy
Here at HGH online we believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.
No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by HGH online Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.
Your statutory rights under the ‘The Sale of Goods Act 1979′ (including amendments) are fully supported by HGH online. The ‘Consumer Protection (Distance Selling) Regulations 2000′ do not apply to business purchases.
If you are a domestic or business customer, you may return any unopened goods, in original condition, which can be sold again “as new”, within 7 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. Please email our Customer Care department here and state your order number and the reason for return to receive your RMA number and arrange a return.
You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee which you will be advised of when arranging your return. Returns must be adequately packed and the RMA number clearly displayed without marking the original packaging.
We do not accept returns after 7 days from the day of receipt of goods, or on goods which have been opened and cannot be sold again “as new.”
Faulty Goods within 30 days
If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department here stating your order number and reason for return to receive your RMA number and arrange a return.
Goods must be received by HGH online within 14 days of the RMA number being issued. HGH online will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.
When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.
Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.
Faulty Goods more than 30 days
Once your product is more than 30 days old (but within the manufacturers warranty) we will, in conjunction with the manufacturer, repair or replace it free of charge. It is solely at the discretion of HGH online as to whether a repair or replacement is provided. Please email our Customer Care department here stating the reason for return, your order number, and request an RMA number. This does not apply:
To faults caused by accident, neglect or misuse.
If you return the product to us without proof of purchase.